Interviewing Overqualified Applicants

A manager of a small business recently posted a jobcandidate agrees with the company's mission,
opening for a mostly clerical type job. A degree is notphilosophy and goals as that is where retention lives.
required and generally neither is judgment. She also putAt the same time be honest with the applicant; if there
the level of compensation clearly on the job postingis very little opportunity for advancement, tell them. If
and worked very hard to not over exaggerate thethey seek challenge, outline the kinds of challenges
importance of the position.they are likely to face.
The problem is that nearly every applicant so far hasYou also may find that people are looking for work
been what I would consider overqualified. Most have athat doesn't demand 60-80 hours per week of their
degree of some sort and have extensive worktime. I know several people who have left
experience. She says that she not necessarilymanagement for administrative positions so they could
opposed to hiring someone overqualified people butspend more time with their family.
she fears that once they get hired that they will beI have left the corporate environment where I was an
either unhappy or they will leave as soon as somethingAssistant Grocery Manager. Since then I have
better comes along.operated all my companies from my home. I first was
She started thinking about how to word interviewstarting with a web design company with up to 15
questions so that she can weed out those who willemployees at any given time, to my current HR
jump ship as soon as something better comes alongconsulting business with 3 employees. I have following
and who will stick around. She doesn't think flat outin the footsteps of one of my friends in Hawaii who
asking will get an honest answer (as I haveoperates a successful mortgage broker business from
interviewed for jobs myself and can't imagine telling anhis home Hawaii Kai. This is one of the most serene
interviewer something like that.)places to live and work in Hawaii away from the
This is a very common situation in a very competitivestress filled city limits.
labor market. There are a number of factors are atThere are many reasons why highly qualified people
play here. Who's to say what's overqualified? Is this aapply for more entry level jobs, including changes in
code word for ageism -- you're too old? If you'retheir family life that might be requiring more time and
afraid someone is going to use your company as aenergy than they have to give to a higher-level position.
resume builder and then move on, maybe it's time toOr, they may be looking at making a career change,
do a market survey of salaries and get competitive.and are aware that some of their skills are
There are people that may see your company astransferable but are not sure about others.
attractive and would sweep floors just to get in theVerify that the individual has read the job description
door. Not everyone's career is a smooth elevator ride(and be sure to provide one at the interview). You can
to the top. Sometimes it's more like the kid's gamealso ask what it is about the position that has attracted
"Chutes and Ladders" -- you move two spacesthem. You can also ask about what other types of
forward, land at the wrong place, and you'repositions they are applying for, including other
"downsized/rightsized" back three steps. So nowcompanies, to get a better idea of whether they are
you're "overqualified" but willing to do a great job for ajust fishing for anything in a tight labor market, or are
company that will give you a chance. One of thetargeting a specific position or business type.
reaons people hate HR and why HR professionalsKeep in mind that as the baby boomer generation
can't get a "seat at the table," is that HR people actbegins to retire, we are going to be faced with filling
like fortune tellers who can predict who'll be with themore and more positions with people who may have
company 10 years from now (assuming HR hasn'twork experience and education that exceeds the job
downsized, rightsized, or resized them).requirements. However, this also provides opportunities
First, if your company is seen as an employer offor organizations to re-evaluate positions to provide
choice, then people will see the position as a foot in themore growth and development opportunities for the
door. They will want to work for your organization inincumbent to improve productivity levels without having
any capacity.to increase staffing levels.
Secondly, many communities in the U.S. have a veryWith that in mind, there is yet another option here, and
low crime rate, universities, and several smallerthat is to create casual (on-call) positions for the baby
colleges, arts, and sports teams which are criteria forboomers who are about to retire, and offer them
most people who want to raise a family. Example ofthese positions to keep them on board on a limited
such communities exist in the state of Hawaii, whichbases. Casual (on-call) positions are mostly found in the
currently has unemployment rate of only 3.2 percent.hospitality and retail industries. Examples of such
People want to raise families in these types ofcompanies that use casual positions include: Hilton
communities are willing to accept positions below theirHawaiian Village, Sheraton Waikiki, Foodland, and
qualifications in order to do so. These are the types ofSafeway. Baby boomers who are offered these
people that don't care how much they are paid as longtypes of positions can still enjoy semi-retirement, keep
as they are happy. A happy employee is a productivetheir skills fresh in case they want to come out of
employee.retirement, as well as keeping key skills with the
Most importantly, you should still make sure that theorganization.